8kbt Privacy Policy

This Privacy Policy ("Policy") describes how 8kbt ("we", "us", or "our") collects, uses, stores, and protects personal information about individuals who access or use the 8kbt website and associated gaming services (the "Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all users of the 8kbt Platform, including registered account holders and visitors who browse without registering. It covers data collected through the website, mobile site, and any communication channels operated by 8kbt, including email and live chat. This Policy does not apply to third-party websites that may be referenced or linked from the Platform — those are governed by their own privacy policies.

We collect only the personal data that is necessary to provide you with a secure, compliant, and high-quality gaming experience. The categories of personal data we may collect include:

• Identity data: full name, date of birth, and government-issued identification document number (collected during KYC verification).
• Contact data: mobile phone number, and email address where provided.
• Financial data: payment method details (e.g. bKash account number, Nagad account number), transaction history, deposit and withdrawal records. We do not store full card numbers — card payments are processed directly by our payment partners.
• Technical data: IP address, device type, browser type and version, operating system, and session duration logs collected automatically when you use the Platform.
• Usage and gaming data: game history, betting activity, bonus usage, and responsible gaming tool settings (e.g. deposit limits you have set).

We collect personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically through cookies and similar tracking technologies when you browse or use the Platform. See Section 8 of this Policy for more information on cookies.
• From third-party payment providers (such as bKash, Nagad, Rocket) who confirm transaction status and related financial information to us when you make a deposit or request a withdrawal.
• From identity verification partners engaged to assist with KYC compliance, who confirm the authenticity of documents submitted during registration or account review.

8kbt processes your personal data only for lawful, specific, and clearly defined purposes. We do not process your data in ways that are incompatible with those purposes. The primary purposes for which we use your personal data are:

• Account management: to create, maintain, and administer your 8kbt account, including verifying your identity and age in accordance with our 21+ policy.
• Payment processing: to process your deposits and withdrawals via your chosen payment method, maintain transaction records, and prevent payment fraud.
• Legal compliance: to fulfil our obligations under applicable anti-money-laundering regulations, know-your-customer requirements, and any other applicable legal obligations.
• Service improvement and personalisation: to improve the Platform's functionality, personalise your gaming experience, and develop new features that better serve players in Bangladesh.

Where we send you marketing communications (such as SMS or email promotions), we will always obtain your prior consent and give you a clear way to opt out. You can withdraw consent for marketing communications at any time by contacting our support team.

8kbt does not sell your personal data. We may share your personal data with carefully selected third parties only where it is strictly necessary to provide the Platform's services or to comply with legal obligations. These third parties include:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely for the purpose of processing your financial transactions.
• Identity verification providers — engaged to confirm the authenticity of KYC documents submitted by players. These providers operate under strict confidentiality agreements.
• Regulatory and law enforcement authorities — where we are required by applicable law to disclose personal data, for example in response to a court order or a lawful request from a government body.

Any third party that receives personal data from 8kbt is bound by contractual obligations to keep that data secure, use it only for the specified purpose, and not disclose it to any further parties without our prior written consent.

8kbt implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL (Secure Socket Layer) encryption on all data transmission between your device and our servers, ensuring that your login credentials, payment details and personal information cannot be intercepted in transit.
• Access controls that restrict which 8kbt personnel can access your personal data, on a strict need-to-know basis. Personnel with access to personal data are bound by confidentiality obligations.
• Regular security reviews and monitoring of our systems to detect and respond to potential security incidents promptly. In the event of a data breach that affects your personal data, we will notify you as required by applicable law.

8kbt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods we apply are:

• Account data: retained for the duration of your account and for a minimum of five years after account closure, in accordance with standard anti-money-laundering record-keeping obligations.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for two years from the date of the communication, or longer if the communication relates to an ongoing dispute or regulatory matter.
• Marketing consent records: retained for as long as you remain a registered player and for two years after account closure, to demonstrate compliance with consent requirements.
• Technical logs: retained for a maximum of twelve months, after which they are anonymised or deleted.

8kbt uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support fraud prevention. Cookies are small text files stored on your device by your browser. We use the following categories of cookies: essential cookies (required for the Platform to function correctly, including session management and security), analytical cookies (used to understand how players navigate and use the Platform so we can improve it), and preference cookies (used to remember your settings such as language preference).

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform — for example, you may not be able to remain logged in or access all features. Non-essential cookies can be disabled without affecting your ability to use the core gaming functionality of the Platform.

As a user of the 8kbt Platform, you have rights in relation to the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of access: you have the right to request a copy of the personal data we hold about you.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you have the right to request deletion of your personal data. Note that we may be required to retain some data to comply with legal obligations even after account closure.
• Right to restrict processing: you have the right to request that we limit how we use your personal data in certain circumstances.
• Right to object: you have the right to object to our processing of your personal data for direct marketing purposes at any time.

We aim to respond to all data rights requests within 30 calendar days. Where a request is complex or we have received a high volume of requests, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for the delay.

The 8kbt Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact our support team immediately at [email protected] so that we can take steps to delete that information.

Where we discover that personal data has been collected from a person under 21 without appropriate consent, we will delete that data promptly and, where an account has been opened by a minor, close that account and return any funds to the payment source used for deposits, after completing any required verification.

In order to provide the Platform's services, your personal data may be processed by servers or service providers located outside Bangladesh. Where such transfers occur, 8kbt takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual protections with data processors. The categories of recipients who may receive your data outside Bangladesh include:

• Cloud infrastructure and hosting providers used to operate the Platform's servers and databases.
• Game content providers (such as Pragmatic Play, Evolution Gaming) whose games are accessible via the Platform and whose servers may process game session data.
• Analytics and fraud-prevention service providers who help us understand usage patterns and detect suspicious activity on the Platform.

8kbt may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this Policy, we will post the revised Policy on the Platform with a new effective date and, where appropriate, notify registered players via their registered contact details.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the Platform and may request account closure by contacting our support team. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about the way 8kbt has handled your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week and communicates fluently in both English and Bangla. You may reach us at [email protected] — please note this is a plain text address and is not a clickable link.

We are committed to resolving all privacy-related complaints promptly and fairly. If you feel your complaint has not been resolved to your satisfaction after contacting our support team, you may wish to seek independent advice or escalate the matter through appropriate channels available to you in Bangladesh.